Question 1

What is FeedPulse AI and how does it work?

Accepted Answer

FeedPulse AI is an AI-powered feedback analysis platform that transforms customer surveys, NPS responses, support tickets, and open-ended feedback into actionable insights. Simply upload your data (CSV, Excel, or connect Google Forms), and our AI automatically extracts themes, sentiment, drivers, and generates executive-ready reports.

Question 2

What types of feedback can FeedPulse AI analyze?

Accepted Answer

FeedPulse AI can analyze any text-based feedback including: NPS surveys, CSAT and CES responses, customer support tickets, product reviews, employee engagement surveys, exit interviews, open-ended survey responses, and Slack/email feedback. Our Map-Reduce AI architecture handles responses of any length.

Question 3

How does the AI sentiment and driver analysis work?

Accepted Answer

Our AI uses advanced natural language processing to analyze each response for: sentiment (positive, negative, neutral), emotion (happy, frustrated, confused), intent (complaint, praise, question, suggestion), urgency level, and key drivers (themes that correlate with promoters or detractors). This helps you understand not just what customers are saying, but why.

Question 4

What integrations are supported?

Accepted Answer

FeedPulse AI integrates with Google Forms for real-time survey imports, accepts CSV and Excel uploads from any survey tool (Typeform, SurveyMonkey, Qualtrics), and supports Slack channel monitoring. We also offer webhook APIs for custom integrations with your existing tech stack.

Question 5

Can I export reports for stakeholders?

Accepted Answer

Yes! FeedPulse AI offers one-click exports to PowerPoint (editable slides with charts), PDF reports, and enhanced Excel/CSV with AI-generated questions (sentiment, themes, urgency). All exports are white-label ready—just add your logo for client presentations.

Question 6

Is there a free trial available?

Accepted Answer

Absolutely! You can start with our free tier that includes analysis of up to 500 responses per month. No credit card required. Upgrade anytime to unlock unlimited responses, advanced analytics, and priority support.

Question 7

How is my data secured?

Accepted Answer

Security is our top priority. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). We are SOC 2 Type II compliant and GDPR ready. Your feedback data is never used to train our models or shared with third parties. You can delete your data at any time.

Question 8

How does pricing work?

Accepted Answer

Pricing is based on monthly response volume, not per user. All plans include unlimited team members. We offer Starter (free, 500 responses), Professional ($49/mo, 5,000 responses), and Enterprise (custom pricing with dedicated support). Annual billing saves 20%.

Question 9

What makes FeedPulse AI different from other feedback tools?

Accepted Answer

Unlike basic survey tools, FeedPulse AI focuses on analysis, not collection. Key differentiators: AI-powered theme extraction (no manual coding), driver analysis tied to NPS/CSAT scores, one-click PowerPoint exports, support for long-form responses via Map-Reduce architecture, and real-time analysis that turns weeks of synthesis into minutes.

Question 10

Can FeedPulse AI handle large datasets?

Accepted Answer

Yes! Our infrastructure is built to scale. We routinely process datasets with 10,000+ responses. Our Map-Reduce AI architecture ensures consistent analysis quality regardless of response length or volume. Enterprise customers can analyze 100,000+ responses with dedicated processing.

Question 11

How accurate is the AI analysis?

Accepted Answer

Our AI achieves 90%+ accuracy on sentiment classification and theme extraction, validated against human-coded datasets. The system continuously improves through feedback loops. For critical decisions, we recommend reviewing a sample of AI-tagged responses to calibrate for your specific domain.

Question 12

Do you offer an API for developers?

Accepted Answer

Yes, our REST API allows you to programmatically upload data, trigger analysis, and retrieve results. API access is included in Professional and Enterprise plans. Documentation and SDKs are available for Python, JavaScript, and cURL.

Question 13

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express) via our secure payment processor, Paddle. We also support Apple Pay and Google Pay depending on your region.

Question 14

How do I cancel my subscription?

Accepted Answer

You can cancel your subscription at any time from the "Billing" section in your dashboard. Your plan will remain active until the end of your current billing period, after which you will be downgraded to the free tier.

Question 15

How do I upgrade or downgrade my plan?

Accepted Answer

You can change your plan instantly from the "Billing" tab in your dashboard. If you upgrade, the change is immediate and pro-rated. If you downgrade, the new rate starts at the next billing cycle.

Question 16

Where can I find my invoices?

Accepted Answer

All your past invoices and receipts are automatically generated and available for download in the "Billing" section under "Payment History".

Frequently Asked Questions

Frequently Asked Questions