Make NPS, CSAT, and CES actually actionable
Stop reporting scores without stories. Automatically connect NPS/CSAT/CES to the themes in your comments, export polished PowerPoint reports, and get AI‑generated recommendations for every survey.
Who this is for
- CX professionals running quarterly relationship surveys
- Support leaders tracking CSAT
- Product teams measuring CES
The problem with scores alone
- Scores go up or down, but you don't know why.
- Manual coding of open-ended comments takes weeks.
- Executives ignore the reports because they lack actionable insights.
What you get
Consolidate NPS/CSAT/CES results from different channels.
Attach clear positive/negative drivers to each score.
Generate quarterly summaries in 2–3 lines per key question.
Export to PowerPoint: executive‑ready slides with editable charts.
Track metric trends over time with velocity indicators.
Drivers and strengths/weaknesses tied explicitly to scores.
Powered by the same AI insights engine
Regardless of your use case, our core engine ensures you get consistent, high-quality analysis every time.
- NPS, CSAT, CES where applicable
- Positive & negative drivers
- Top strengths & weaknesses
- 2–3 line AI overview per project
- Per‑response sentiment & intent
- Urgency & emotion detection
From score to strategy
Connect your NPS/CSAT survey data.
AI identifies the specific themes driving promoters and detractors.
Export a one-page PowerPoint showing "Improving response time is the highest‑impact lever".
In practice
Example Insight
""Promoters love fast, friendly support. Detractors cite long wait times and confusing billing. Improving response time is the highest‑impact lever to move your NPS up by 5 points next quarter.""