Product & CX feedback, turned into clear priorities
Connect feedback from Google Forms, Excel/CSV, and Slack. Instantly see NPS, CSAT, CES, top drivers, and AI summaries so you know exactly what to fix and what to double‑down on.
Who this is for
- Product managers and founders
- UX and research teams
- Customer success and support leads
Common challenges
- Too many comments across tools and no single view.
- Hard to see which complaints are edge cases vs systemic issues.
- Roadmaps driven by intuition and anecdotes rather than clear patterns in feedback.
What you get
Unified inbox of feedback from forms, CSVs, and Slack.
Automatic NPS/CSAT/CES on key flows like onboarding and support.
Positive & negative drivers per question (e.g., "fast support", "confusing checkout").
Top strengths & weaknesses across your product.
2–3 line AI overview per survey/release, ready for roadmap docs.
Per‑response sentiment, intent, emotion, and urgency to find critical issues fast.
Powered by the same AI insights engine
Regardless of your use case, our core engine ensures you get consistent, high-quality analysis every time.
- NPS, CSAT, CES where applicable
- Positive & negative drivers
- Top strengths & weaknesses
- 2–3 line AI overview per project
- Per‑response sentiment & intent
- Urgency & emotion detection
How it fits into product work
Upload recent release or feature survey, plus support feedback.
See which themes are tied to promoters vs detractors.
Turn drivers and recommendations into a prioritized backlog.
In practice
Example Scenario
"Imagine you just launched v2.0. Support is seeing a spike in tickets. You upload 500 tickets. The AI immediately flags "Login loop" as a high-urgency negative driver affecting 15% of users with an angry sentiment. You fix it same-day, preventing churn."