How to use sentiment, intent, emotion, and urgency to triage feedback

Your inbox is full. Your spreadsheet is crashing. How do you know which of the 500 new comments needs a reply right now?

You need a triage system. FeedPulse AI automatically tags every response with four key labels to help you prioritize.

Define Each Label

1. Sentiment: The general mood. (Positive, Neutral, Negative)
2. Intent: What is the user trying to achieve? (Complain, Request Feature, Ask for Help, Praise, Churn)
3. Emotion: The specific feeling. (Anger, Frustration, Delight, Confusion)
4. Urgency: How quickly you should act. (Low, Medium, High)

Triage Rules You Can Apply

Once you have these labels, you can create simple rules:

• The "Code Red": High Urgency + Negative Sentiment + Churn Intent + Anger → Immediate Mgmt Follow-up.
• The "Marketing Gold": Positive Sentiment + Praise Intent + Delight → Send to Marketing for Testimonials.
• The "Product Backlog": Neutral Sentiment + Feature Request → Send to Product Team.

Example Workflows

• For CX/Support: Start your day by filtering for "High Urgency." clear those first.
• For Product: Once a week, scan "Frustration" with "Feature Request" to spot UX friction points.
• For HR: use these labels on internal surveys to flag "Burnout" patterns before people leave.

How FeedPulse AI Exposes These Labels

In your project dashboard, you get a response table with badges for each of these. You can filter to "High Urgency + Churn" in one click and save that view.

Start triaging today

Don't let critical feedback get lost in the noise. Upload a recent feedback file and see instantly which responses you should handle today.

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