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NPS Deep-Dive Report Template
Complete NPS analysis with score breakdown, segment analysis, drivers, trends, and actionable recommendations.
What's Included (8 Slides)
Slide 1: NPS Overview
- Overall NPS score with status label
- Score breakdown: Promoters, Passives, Detractors
- Industry benchmark comparison
Slide 2: Score Distribution
- 0-10 score histogram
- Color-coded by segment
- Percentage in each bucket
Slide 3-4: Positive Drivers
- Top 5 themes driving high scores
- Mention count and impact score
- Representative customer quotes
Slide 5-6: Negative Drivers
- Top 5 themes driving low scores
- Urgency and churn risk flagging
- Detractor verbatims
Slide 7: Trend Analysis
- NPS over time (if longitudinal data)
- Velocity indicators (improving/declining)
- Segment movement analysis
Slide 8: Recommendations
- Prioritized action items
- "Double down" vs "Fix urgently"
- Expected impact if addressed
Preview: NPS Overview Slide
+42
NPS Score
Good47%
Promoters (9-10)
48%
Passives (7-8)
5%
Detractors (0-6)
Why NPS Without Drivers is Useless
Your NPS is 40. So what? The score alone doesn't tell you what to do. This template shows how FeedPulse AI automatically extracts the "why" behind the score—the specific themes driving promoters and detractors—so you can take action, not just report numbers.
Perfect For
Quarterly NPS reviews
Report progress to leadership
Product prioritization
Know what to fix vs celebrate
CX program tracking
Show improvement over time
Analyze Your NPS Data
Upload your NPS survey and get a complete deep-dive report with drivers, trends, and recommendations.
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