Overview
Net Promoter Score (NPS) tells you how you are doing, but not what to do. This template adds the necessary context.
Recommended Questions
1. The NPS Question
Question: "How likely are you to recommend us to a friend or colleague?"
- Scale: 0-10
2. The Primary Driver (Open-Ended)
Question: "What is the primary reason for your score?"
- Why this matters: This is the most important field for AI analysis. It maps sentiment to specific product areas.
3. One Thing to Improve (Open-Ended)
Question: "What is one thing we could do to improve your experience?"
- Why this matters: Even Promoters (9-10s) often have feature requests.
How FeedPulse AI Helps
Run this survey quarterly. Upload the results. FeedPulse AI will correlate the open-ended topics with the scores, telling you: "Users who mention 'Support' give you an NPS of 70, while users who mention 'Billing' give you an NPS of -10."